FAQs

  1. What makes your baby clothes organic?
    We are committed to providing the highest quality organic baby clothes for your little ones. Our organic baby clothes are made from materials sourced and manufactured in certified GOTS (Global Organic Textile Standard) facilities.

  2. What does GOTS mean and how can we check your certification?
    GOTS stands for the "Global Organic Textile Standard." It's a rigorous certification ensuring that our baby clothes are made with organic materials, eco-friendly processes, fair labor practices, and non-toxic dyes. When you see the GOTS label, you can trust in both the quality and sustainability of our products.
    You can check our certification here.

  3. Where are your organic baby clothes made?
    Our clothes are proudly made in India, in certified GOTS (Global Organic Textile Standard) manufacturing facilities. This ensures that our products meet the highest organic and sustainability standards, reflecting our commitment to quality and environmental responsibility.

  4. How can I determine the right size for my baby?
    Please check our size chart here.

  5. Do you offer eco-friendly packaging?
    Yes, we are proud to use eco-friendly packaging for our products. We opt for cloth packaging, which is not only reusable but also reduces waste and minimizes our environmental footprint. Our commitment to sustainability extends from our organic baby clothes to the way we package and deliver them.

  6. Can I return or exchange items if they don't fit or if I change my mind?Certainly! We want you to be completely satisfied with your purchase. If you find that the items don't fit or if you change your mind, you can initiate a return within 15 days of receiving your order. Please note that to qualify for a return or exchange, the items should not have been washed and should be returned in their original packaging. To start the return process, please visit our Returns page. For more detailed information on our shipping and delivery policies, please refer to our Shipping and Delivery page. Your satisfaction is important to us, and we're here to make your shopping experience hassle-free.

  7. Do you offer gift wrapping or personalized options?
    While we don't currently offer gift wrapping, we are actively working on introducing this service. In the meantime, we'd like to highlight that our clothes come in reusable cloth bags that not only look beautiful but also serve as a thoughtful and eco-friendly packaging option. Additionally, for orders above 300 AED, we provide a free fancy box as part of our eco-friendly packaging initiative. We appreciate your patience as we strive to enhance your shopping experience with us

  8. Can I find your products in physical stores, or is it online-only?
    Currently, our products are exclusively available online. We're focused on providing a convenient and seamless online shopping experience for our customers. You can explore our wide range of organic baby clothes, place orders, and have them delivered to your doorstep with ease. We're always looking for ways to expand our reach, so stay tuned for updates on any physical store locations in the future.

  9. What payment methods do you accept?
    We accept digital payment methods, including Apple Pay, MasterCard debit and credit cards, and Visa debit and credit cards.

  10. Do you offer international shipping?
    Currently, we offer shipping exclusively within the UAE. We are continually evaluating opportunities to expand our reach, so please stay tuned for updates on international shipping options in the future.

  11. How can I contact your customer support team?
    For general inquiries and support, please email us at info@eleonorababywear.com.

  12. Can I subscribe to your newsletter for updates and special offers?
    Absolutely! You can subscribe to our newsletter to stay informed about the latest updates, exclusive offers, and exciting promotions. Join our newsletter and be the first to know about everything happening in our organic baby clothing world.

  13. Do you have a loyalty or rewards program for frequent customers?
    While we don't have a loyalty or rewards program in place at the moment, we are actively working on developing one. Our goal is to show our appreciation to our valued customers, and we look forward to rolling out this program in the near future. Stay tuned for updates on how you can benefit from being a part of our loyal customer community.